Well to start, you should expect a reputable company to come out when they say they are and give you a full and complete inspection of all of your concrete.
The biggest thing that we do differently than others, we ask that you are home and meet us for your inspection. While you could technically not be there and we could see your concrete. We cannot determine what your expectations are if you aren't there to tell us. Don't worry though, we are cognizant of your time. We give you a time and we are there. We know our appointments can take up to two hours, but we will cover a lot of information and answer all of your questions.
In the meantime, you will receive a phone call from our office to schedule this time with you.
Once scheduled, you will receive a packet of information in the mail, this is a very helpful packet for you to read through so you know what we do a bit before we get there. No one else does this, it is an investment on our end, but we feel it helps you as the customer really understand what is going on.
Finally, we show up, conduct a complete and thorough inspection of all the concrete on your property. We do this to provide a clean bill of health on everything and show you what we can do to solve your problems and protect other areas.
We look forward to meeting you. Concrete may not seem like a big deal, but short of your roof, it is often the highest priced item to replace. We don't want you to have to replace it.